Q. Is it safe for me to use my credit card when I order?
Answer: Yes. We have a completely secure merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone even seeing your credit card number or information. So, it's completely secure.
Q. How will my product be shipped?
Answer: All orders will be shipped via UPS, Federal Express, or United States Postal Service.
Q. How long will it take to receive my order?
Answer: 7-10 business days after you place your order. Once you have placed your order, an email confirmation will be sent to you. If you order a handbag that is temporarily "out of stock", you may have to wait a week or two longer for the manufacturer to make your handbag just for you. However, this situation is more the exception than the rule. All our handbags are made by hand and beautifully crafted.
Q. What is your return policy?
Q. Do you accept international orders?
Answer: Yes, we ship to most countries. Shipping costs will be computed at the time the order is placed and emailed to the customer. Please note that there may be additional charges (duty, taxes) to get the product into your country that we are unaware of. This will be the customer's responsibility.
Q. How can I place my order if I experience difficulties with your web site?
Answer: If you should have any difficulties placing your order online, please give us a call at our toll free number: 1 877 407-7678 and we will be happy to take your order over the phone.
Q. How do I exchange or return a handbag? Do I just mail it back with a note?
Answer: No, not until you contact us by email or phone. To return or exchange items purchased through hothothandbagsandtotes.com, send an email to returns@hothothandbagsandtotes.com, notifying us of your wish to return or exchange something. Let us know what it is and your invoice number and telephone number. We will email you right back with the proper instructions for returning merchandise, plus an authorization code, without which you cannot make the return.
Q. What forms of payment online do you accept?
Answer: We accept all payment types transacted through a secure encrypted Pay Pal merchant account: American Express, Master Card, Visa, Discover Card, and Pay Pal. Also e-checks, bank transfers, debit cards. Sorry, we do not accept personal checks.
Q: Regarding laptop carrying cases, how do I ensure that my laptop will fit?
Answer: If you don't already know the screen size, measure it diagonally. The most popular sizes are 15", 15 1/2", or 17". We also have cases that will accommodate smaller notebooks and tablet PCs. Look at the mini messenger case. The measurements will be included on the product page, so you won't make a mistake.
Q: Do you have any good tips to help me to visualize the size of a bag from the dimensions given in your website?
Answer: Yes. There are some good tricks to help to visualize the size of a bag. One we like to suggest is to measure one of the bags you already own. If you are pleased with the size of your own bag, then choose a bag from us that is close or exactly the same size. Note: measure the width at the bottom (base) of your bags, then the height. If those dimensions are similar to the dimensions of individual bags in our website that you are considering purchasing, then you can feel pretty confident about the size. Remember to take your measurements from the base of the bag.
